Frequently asked questions

Everyone makes mistakes. If we find undisclosed damages on your vehicle we will work with you to find a reasonable resolution. If we cannot agree, we will cancel the sale. No harm done.

The offer is valid for 72 hours from the moment it is generated. We will always do our best to keep the offer as high as possible for you, but the market can adjust quickly.

The best way to maximize value for your vehicle is to represent it properly. We love to know details, particularly about the vehicle's history and condition. Having those details allows us to be more confident and able to push for more money for you.

The offer we provide is the offer you get. We provide you with the price in full, we don't add on any additional service fees. In fact we will push to get you as much money as possible for your vehicle, and we always strive to make the process very smooth and seamless.

Very common for people to owe money on their vehicles. We will pay off the loan on your finance or lease and give the difference.

A convenience deal is when a dealer will allow a 3rd party buyer (us) to purchase your trade in from them at our agreed price. Allowing you to reap the taxable benefits of a trade-in while attaining a higher trade-in price than your dealer offered.

We can give you a tax benefit of 12-15% depending on your province if you buy another vehicle with us, or if the dealer you are buying your next car from is willing to do a "convenience deal" with us.

We currently operate in Ontario and BC, however our buyer network is located all across Canada and the US. This means you can sell your car with us no matter where in Canada you are located. We purchase vehicles nation-wide.

Once the price has been agreed upon and your car has been verified we will pay you on the spot. We can pay you by e-transfer, electronic transfer or bank draft, you pick.

Your car is worth whatever someone is wiling to pay for it. Our job at AutoAgents is to put your vehicle up to as many qualified buyers as possible, present you with the top offer and if accepted we pick up the car and pay you. For an estimated value you can use our instant estimator here.

We’re an online dealership that provides a customized car selling experience for our customers. Our advanced calculator tool's algorithm and your expert agent will analyze the conditions of your vehicle to determine a fair value, considering current market trends and make you an offer. We also launch your vehicle to our network of buyers to ensure the best offer, having buyers compete for your vehicle all across Canada. You then decide to trade in your vehicle for its maximum value and receive tax credits towards your next purchase or directly sell. You pick the payment terms whether a bank draft, e-transfer or whatever is more convenient for you. We'll even pick up your vehicle straight from your home. Your expert agent will do all the heavy work so you don't have to.

It's our top priority to get you the best offer and best value for your vehicle. ‍Our online calculator tool uses an advanced algorithm to filter through current market trends, other dealer sources and sellers to price your vehicle accurately, offering an instant accurate price range. It is calculated determining make and model, year and mileage. However, as it is computer generated the specific offer depends on the state of the vehicle, considering any damages or wear it may have. For this your expert agent will request additional information and images in order to ensure the fairest value.

We will assign your file to an agent who will be in touch with you shortly to ask more questions, get the necessary details and provide an accurate offer for your vehicle.

Yes. Upon delivery, your vehicle will come complete with provincial registration and license plates on your vehicle.

Any imperfections that were not in the original report, outside of reasonable wear and tear, will be addressed at the cost of AutoAgents.

When we hand you the keys, we’ll give you all the paperwork, including ownership of the vehicle, warranty documentation, and more.

Once your vehicle is ready to hit the road, you can pick it up at one of our locations or we can deliver it directly to your home.

Warranty price varies based on the selected vehicle, the desired coverages, and the warranty length.

Yep. We work with many warranty companies to provide you with the best coverages for the best price.

Selling privately can be frustrating and take a lot of time. Plus, you’ll have to pay tax on the full purchase price of the new vehicle if you don’t use your current vehicle as a trade-in. Losing these tax credits will likely negate the benefits of a higher sales price when selling privately. At AutoAgents, we offer your vehicle to our qualified buyer network to ensure it receives the highest value, then position the best offer for your consideration. You’ll also receive tax credits equal to your province’s tax rate on the full trade-in value of your vehicle towards your next car.For example, an Ontario resident with a trade-in valued at $35,000 will also receive $4,550 (13%) in tax credits towards the vehicle they’re purchasing. This makes a $35,000 trade-in value kind of like selling your car for $39,550 privately as this is how much your total trade-in value would take off your next vehicle's total cost.

If you're selling a car for less than you owe on it, you will need to pay us or your lien holder the balance before we pay off your loan. You also have the option of trading in your vehicle with us and not pay that difference.

First, we’ll ask you to fill in a trade-in application. Once approved, we’ll capture photos, damages, mileage, etc and list your vehicle on multiple auction sites to ensure it receives the highest value. Then we’ll provide you with the best offer based on auction results for your approval. If you find someone to pay more, then we will accommodate the sale to give you the higher value.

Selling privately can be frustrating and take a lot of time. Plus, you’ll have to pay tax on the full purchase price of the new vehicle if you don’t use your current vehicle as a trade-in. Losing these tax credits will likely negate the benefits of a higher sales price when selling privately. With AutoAgents, we launch your vehicle on multiple auction sites to ensure it receives the highest value, then position the best offer for your consideration. You’ll also receive tax credits equal to your province’s tax rate on the full trade-in value of your vehicle towards your next car. For example, an Ontario resident with a trade-in valued at $35,000 will also receive $4,550 (13%) in tax credits towards the vehicle they’re purchasing. This makes a $35,000 trade-in value kind of like selling your car for $39,550 privately as this is how much your total trade-in value would take off your next vehicle's total cost.

Your payments will come out of your selected bank account automatically based on the terms that you choose.

Yes, however, our rates and terms will often be more favourable than your banks.

Yep. We offer to finance for all credit situations and even offer a program to lower your interest rate once you qualify.

The year of the vehicle, your credit history/score, and the current programs available through our various lenders are all factors in determining your payment, term, and interest rate.

An understanding of what’s important to you, what you like/dislike, and some semblance of a budget. That’s it.

A vehicle ownership plan establishes the optimal time to sell your new vehicle based on your driving habits (KM accrued) and depreciation trends for your vehicle. It is our way to ensure you lose as little money on your vehicle as possible during your ownership.

We source our vehicles from private sellers, dealers, auctions, lease companies, and manufacturers all over Canada.

Yes. Every car AutoAgents sells is sold with a safety certification and undergoes a rigorous third-party inspection.

We work with you to get you into the right vehicle instead of trying to push you to buy you what’s readily available. This includes a discussion about your future goals, length of ownership, and assumed depreciation. Once we have established what the "right" vehicle is, we find it, complete a rigorous 3rd party inspection, and buy it specifically for you.

It’s our top priority to eliminate the risk of buying a vehicle. We start with a background check on the car. Then we complete a rigorous third-party inspection, complete with 150+ photographs, paint depth readings, fluids inspection, electrical tests, test drive, etc. After that, we complete a provincial safety inspection, deliver it to you, and ask you to sign off on your final in-person inspection.If the vehicle isn’t as described and we can’t fix it, we’ll start from scratch. But since our inspection process is more in-depth than seeing a car in person, this never happens.

Much like a traditional dealership, our pricing is “all-in.” Our total price includes shipping, pre-purchase inspection, safety certification, and cleaning. Licensing and taxes are not included. Additional fees for financing apply.

We’re an online dealership that provides a customized car buying experience for our customers. Your expert agent will undergo a personalized car matching process then locate and deliver the car you choose right to your door— even if that means it comes from across the country. We’ll trade-in your current vehicle for its maximum value, handpick your financing terms, and we’ll even give you a call when it’s the optimal time to resell it for something new.